FAQ

Returns & Exchanges

Returns must be initiated within 14 days of delivery otherwise they are no longer eligible for return. Returned goods must be delivered to us unused, unworn, in original packaging and in the condition they were received otherwise they may not be eligible for refund or be subject to a restocking fee.

All sale and clearance items are final sale and are not eligible for return.

Free return labels are available for store credit returns. Otherwise, there is a processing fee of $5.95 for returns processed back to the original method of payment - the cost of which will be deducted from your refund.

To initiate a return please contact us at our email katie@hellohailey.shop. You can also use the chat feature located on our website.

Shipping

We offer free shipping on all orders over $50.

Orders are typically shipped within 2-4 business days. Please allow up to 5-10 business days during holidays.
Please note, packages shipped via upgraded shipping are still subject to our normal processing times.
We are not responsible for delays caused by any mail carrier, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. While most packages will arrive on schedule, please keep in mind both weather and service-related delays are always a possibility.

Care Instructions

Hello Hailey clothing items are designed to be washed in cold water and tumble dried on low. However: Please note that our clothing is made of natural fiber and is delicate; so, should be washed separately from items that may be damaging, like towels, hardware or Velcro. For the longest wear, you can wash them inside out and line dry when possible.

Product Information

Our products are designed in Central Florida and ethically crafted in China. Our manufacturing partners have been thoroughly vetted, independently audited and comply with all International Labor Standards.